St Johns Wood Removals Terms and Conditions
These Terms and Conditions govern the provision of removal and related services by St Johns Wood Removals to customers within its service area in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means St Johns Wood Removals, the removal services provider.
Customer means the individual, company or organisation that requests and/or pays for the services.
Services means any removal, packing, unpacking, storage, clearance, or related services provided by the Company.
Goods means the items, belongings, furniture, and other property to be packed, moved, stored or otherwise handled by the Company.
Service Area means the geographical area in which the Company normally operates, including St Johns Wood and surrounding locations, as reasonably determined by the Company.
2. Scope of Services
The Company provides domestic and commercial removal services, including, where agreed, packing, unpacking, loading, unloading, and the transport of Goods. Additional services, such as short-term storage or clearance and disposal of certain items, may be offered subject to separate agreement.
The exact scope of the Services for each booking will be set out in the quotation or booking confirmation provided to the Customer. The Company is not obliged to provide any services not itemised in the quotation or booking confirmation.
3. Booking Process
3.1 Enquiries and quotations
The Customer may request a quotation by providing details of the required move, including locations, access details, approximate volume of Goods, preferred dates, and any special requirements. The Company may conduct a survey, either in person or remotely, to assess the volume and nature of the Goods and the logistics of the move.
All quotations are based on the information supplied by the Customer and any survey carried out. If the information provided by the Customer is incomplete or inaccurate, or if conditions differ on the day of the move, the Company reserves the right to adjust the charges accordingly.
3.2 Acceptance of quotation
A booking is only confirmed when the Customer formally accepts the quotation and the Company issues a booking confirmation. Acceptance can be made in writing or by any other method expressly accepted by the Company. Until confirmation is issued, the Company has no contractual obligation to provide the Services.
3.3 Changes to booking
If the Customer wishes to change the date, time, service scope, or locations after the booking has been confirmed, the Customer must inform the Company as soon as reasonably possible. The Company will endeavour to accommodate any changes but cannot guarantee availability. Changes may result in revised charges, which will be communicated to the Customer.
4. Pricing and Payments
4.1 Charges
The charges for the Services will be specified in the quotation or booking confirmation. Prices are generally based on factors such as the size of the move, distance between properties, the nature of the Goods, access conditions, and any special handling or packing requirements.
Unless clearly stated otherwise, quoted prices do not include third-party fees such as parking charges, congestion zone charges, tolls, or additional permits. Such charges, where incurred, may be added to the final invoice.
4.2 Deposits and advance payments
The Company may require a deposit or full advance payment at the time of booking. The amount and due date of any deposit or advance payment will be specified in the quotation or booking confirmation. The Company is not obliged to hold or secure a booking unless any required payment has been received in full and cleared.
4.3 Payment terms
Unless otherwise agreed in writing, all outstanding balances are payable by the Customer on or before the day of the move, and in any event no later than upon completion of the Services. For business Customers with approved accounts, alternative payment terms may be agreed in writing.
Payment must be made by a method accepted by the Company at the time of booking. If payment is not made when due, the Company reserves the right to withhold or suspend the Services and to charge interest on any overdue amounts at the statutory rate until payment is received in full.
5. Cancellations and Postponements
5.1 Customer cancellation
If the Customer wishes to cancel the booking, the Customer must notify the Company as early as possible. The following cancellation terms will generally apply unless otherwise specified in the quotation or booking confirmation.
If the Customer cancels more than a specified number of working days before the scheduled service date, the Company may refund any deposit paid, less any reasonable administrative costs or non-recoverable expenses.
If the Customer cancels within a short period before the scheduled service date, the Company reserves the right to retain all or part of the deposit or to charge a cancellation fee, reflecting the likelihood of lost bookings and staffing commitments.
5.2 Customer postponement
If the Customer postpones the service to a new date, the Company will endeavour to accommodate the revised date, subject to availability. Depending on the notice period and the new date, the Company may treat the change as a cancellation and a new booking, and cancellation charges may apply.
5.3 Company cancellation
The Company may cancel or postpone the Services where it is reasonably necessary due to circumstances beyond its control, including severe weather, road closures, vehicle breakdown, staff illness, safety concerns, or regulatory requirements. In such cases, the Company will endeavour to reschedule the Services at a mutually convenient time. The Company will not be liable for any indirect or consequential losses arising from such cancellation or postponement.
6. Customer Responsibilities
The Customer agrees to comply with the following obligations.
Provide accurate information about the properties, access restrictions, parking, the volume and nature of Goods, and any special requirements.
Arrange suitable parking and any required permits or authorisations for the removal vehicle at both the collection and delivery addresses.
Ensure that the Goods are ready for removal at the agreed start time, unless packing services have been booked with the Company.
Secure and prepare all appliances and equipment in accordance with manufacturer instructions and applicable safety requirements.
Supervise the move, or appoint a responsible person to be present at both collection and delivery addresses to provide instructions and sign relevant documentation.
Ensure that all Goods to be moved are owned by the Customer or that the Customer has the full authority of the owner to enter into this contract.
If the Customer fails to fulfil these responsibilities, the Company may charge additional fees for delays, extra labour, or repeat visits.
7. Excluded and Restricted Items
Unless expressly agreed in writing, the Company will not handle or transport hazardous materials, illegal items, perishable goods, plants, animals, or any items that are unsafe, prohibited by law, or unsuitable for transport in the normal course of removal activities.
The Customer must inform the Company in advance of any items that are especially fragile, valuable, or require special handling, such as antiques, artwork, glass cabinets, or high-value electronics. The Company reserves the right to refuse to handle any item it reasonably deems unsafe or unsuitable.
8. Waste Regulations and Disposal
The Company operates in accordance with applicable waste management and environmental regulations in the United Kingdom.
Where the Customer requests clearance or disposal services, the Company will only remove items that can be lawfully transported and disposed of at licensed facilities. Certain items, such as paints, chemicals, asbestos, gas cylinders, or electrical waste may be subject to special handling requirements or may not be accepted.
The Customer must clearly identify any items intended for disposal and must not mix waste items with Goods that are to be moved to another location. The Company may decline to remove or dispose of any item that appears to be hazardous, contaminated, or not in compliance with the applicable regulations.
The Customer remains responsible for any penalties, costs, or liabilities arising from the presence of prohibited or misdeclared waste among the Goods.
9. Access and Parking
The Customer is responsible for ensuring adequate access for the removal vehicle at both collection and delivery addresses. This includes arranging any necessary parking permits or authorisations and ensuring that driveways, entrances, stairwells, and lifts are accessible and safe for use.
If access is more difficult than originally advised (for example, long carrying distances, narrow staircases, restrictions on vehicle size, or limited lift access), the Company may apply additional charges to cover extra time or manpower. In cases where access is severely restricted or unsafe, the Company may refuse to carry out part or all of the Services.
10. Liability and Insurance
10.1 Standard liability
The Company will exercise reasonable care and skill in providing the Services. The Company will be liable for loss of or damage to Goods only to the extent that such loss or damage is caused by the negligence or breach of contract of the Company, its employees, or agents, and only to the extent permitted by law.
10.2 Limits of liability
The Company’s liability for any claim relating to loss of or damage to Goods is limited to a reasonable amount per item or per consignment, as set out in the quotation or booking confirmation, unless a higher level of cover has been agreed in writing. The Customer is encouraged to obtain separate insurance for valuable items if required.
The Company will not be liable for loss or damage arising from inherent defects, natural deterioration, inadequate packing by the Customer, or any circumstances beyond the Company’s reasonable control, including but not limited to fire, flood, theft, or accidents not caused by the Company’s negligence.
10.3 Exclusions
The Company will not be liable for indirect or consequential losses, including but not limited to loss of profits, loss of opportunity, or emotional distress, arising from the performance or non-performance of the Services.
Nothing in these Terms and Conditions limits or excludes any liability that cannot legally be limited or excluded, such as liability for death or personal injury caused by negligence.
11. Claims and Complaints
If the Customer believes that there has been loss of or damage to Goods, or that the Services have not been performed with reasonable care and skill, the Customer must notify the Company as soon as reasonably practicable.
Any visible loss or damage should be recorded at the time of delivery or as soon as discovered. The Customer must provide reasonable evidence of the loss or damage, including photographs and a detailed description. The Company will investigate the complaint and may request access to inspect the Goods or the premises.
Failure to notify the Company within a reasonable time may affect the Company’s ability to investigate the claim and may reduce or extinguish any liability the Company may have.
12. Delays and Events Beyond Control
The Company will use reasonable endeavours to carry out the Services on the agreed dates and within a reasonable time frame. However, time is not of the essence unless expressly agreed in writing.
The Company will not be held responsible for delays or failure to perform the Services where caused by events beyond its reasonable control, including but not limited to traffic congestion, accidents, extreme weather, strikes, public events, or restrictions imposed by authorities.
Where a delay occurs, the Company will aim to keep the Customer informed and complete the Services at the earliest reasonable opportunity. Additional waiting time may be chargeable if caused by factors within the Customer’s control, such as delayed access or incomplete packing.
13. Subcontracting
The Company may, at its discretion, subcontract all or part of the Services to carefully selected third parties. Where subcontractors are used, the Company will remain responsible for ensuring that the Services are provided in accordance with these Terms and Conditions, except where otherwise permitted by law.
14. Data Protection and Privacy
The Company will collect and process personal data relating to the Customer for the purposes of managing enquiries, bookings, payments, and service delivery. The Company will take reasonable steps to safeguard such data and use it only for legitimate business purposes, in accordance with applicable data protection legislation in the United Kingdom.
15. Variation of Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that contract. Any variations to these Terms and Conditions requested by the Customer must be agreed in writing by an authorised representative of the Company.
16. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision will be deemed deleted, but the remaining provisions will continue in full force and effect.
17. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or with the Services (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
By proceeding with a booking or using the Services of St Johns Wood Removals, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
